Help and support

Can't find what you need? Email support@analytitech.net and we'll get back to you.

Getting good measurements

• Whole body in view, head to feet, 8–12 feet from the phone. Each analysis's ⓘ button shows exactly where to put the camera (face-on or side-on).
• Steady phone: a tripod or something solid. Portrait orientation.
• Good, even light and clothes that contrast with the background.
• Set your height in Settings → Athlete so speeds and distances are in real units.
• Left-handed? Turn it on in Settings so swings and serves are read the right way round.

Common questions

The skeleton doesn't line up with me. Step back so your whole body fits, and make sure nothing else in the frame looks like a person (posters, mirrors).

A rep wasn't counted. Move through the full range. If you're still building up to it, set form checks to Gentle in Settings, or per exercise in your routines.

The voice is too chatty, or not enough. Settings → AnalytiCoach: turn counting off, or pick Calm, Encouraging or Push me.

Where's the club or bat line? Object detection (beta) is off by default. Turn it on in Settings → Athlete.

I want to see the tour again. Settings → Tutorial.

How do I move my data to a new phone? On iPhone, your device backup includes FormForward's data. Trained moves can also be shared as a file from My motions and imported on the new phone.

How do I cancel a subscription? Subscriptions are managed by Apple or Google: iPhone Settings → your name → Subscriptions, or Google Play → Payments & subscriptions.

Safety

FormForward is a training aid, not a medical device. Warm up, move within what's comfortable, and stop if anything hurts. If you're recovering from an injury, follow your clinician's guidance.